Job Details

This ad is expired.
Northern Arizona University
  • Position Number: 3787005
  • Location: Flagstaff, AZ
  • Position Type: Business - Human Resources

Complaint Resolution Administrative Officer (CRAO)

Location: ORSM
Regular/Temporary: Regular
Job ID: 606927
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

Position may require occasional travel within and outside of the state, including to various university locations throughout the state. While the possibility exists for some remote work within the Northern Arizona or Phoenix areas, the role requires a significant, regular presence on the Flagstaff Mountain campus.

Job Description

The Complaint Resolution Administrative Officer (CRAO) helps prevent and eliminate incidents of sexual harassment and other forms of sexual misconduct, including sexual assault, dating violence, domestic violence, stalking, and related retaliation. The CRAO independently uses expertise to conduct intake of Title IX reports, including reports of sexual harassment or sexual assault and other sex/gender-based misconduct from students, employees, and others. The position evaluates and conducts triage of incoming reports or complaints, facilitates immediately needed supportive measures/resources, conducts warm referrals to appropriate offices of reports not related to sex/gender-based discrimination or misconduct investigated by the unit. The CRAO tracks reports and prepares relevant documents to aid in tracking and completion of complaint workflow. The position helps facilitate the administration of the Title IX Hearing Panel. The CRAO facilitates the administration of the Informal Resolution Process. The position screens for threats of harm to self or others and alerts the Title IX Coordinator or other appropriate university officials. The CRAO provides information about and explains the university's Title IX and related policies and procedures and serves as a point of contact for those seeking information about sexual misconduct or wanting to report sex/gender-based discrimination or misconduct. The CRAO habitually works collaboratively with numerous on and off-campus resources, including, but not limited to, Victim Witness Services, Office of the Dean of Students, Housing and Residential Life, NAU Police Department, Student Assistance Office, Office of General Counsel, Office of Inclusion (IMQ), NAU Counseling Services, Disability Resources, Human Resources, Faculty Ombuds Office, Office of the Provost, Flagstaff Police Department, and Health Promotions.

Title IX Institutional Compliance-Triage - 35%
  • Independently uses expertise to conduct intake of Title IX reports, including reports of sexual harassment or sexual assault and other sex/gender-based misconduct from faculty, staff, students, and others (alumni, community members, parents etc.).
  • Using discretion and independent judgment, distinguish between Title IX and other civil rights reports, e.g., reports governed by the ADA, Title VII, etc., and refer non-TIX covered reports to the appropriate campus unit.
  • Create and implement a system for categorizing incoming reports.
  • Maintains records and provides data as necessary to accomplish related objectives.

Title IX Institutional Compliance-Adherence to Legal & Policy Requirements - 30%
  • Track the lifecycle of grievances to ensure the university hits milestones in accordance with legal requirements.
  • Develop and implement a process to ensure compliance with policies and federal regulations related to various phases of the grievance process.
  • Track the training of required university participants in the process and post training or other materials in accordance with federal regulations.
  • Serve as a Campus Security Officer and collaborate with the Clery Director for reporting purposes.
  • Maintains data necessary to accomplish related objectives.

Administration of Sex/Gender-based Grievances - 30%
  • Ensures the compliant administration of faculty, staff, student, and affiliate grievances covered by the Sexual Misconduct policy.
  • Works with Panel Chair to ensure compliance with each stage of the formal grievance process.
  • Serves as a point of contact for faculty, staff, students, and others involved in the formal grievance process.
  • Ensures the compliant administration of the informal resolution process.
  • Maintains records as necessary to accomplish related objectives.

Other - 5%
  • Perform other duties as assigned.

Minimum Qualifications

  • Bachelor's degree or any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
  • 4-6 years of relevant experience in a higher education or legal context.

Preferred Qualifications

  • Master's degree in legal studies, dispute resolution, or other relevant discipline.
  • At least 4 years of relevant experience in the higher education context.
  • ATIXA Civil Rights or Title IX Training.
  • 40+ hours of Mediation Training approved by a state or court system.

Knowledge, Skills, & Abilities

  • Expert knowledge of tools, processes, and policies of Title IX legal compliance operations.
  • Knowledge of federal, state, and local laws related to sex/gender-based discrimination and harassment and of other civil-rights law and policy.
  • Knowledge of informal resolution processes, including facilitation, mediation, and negotiation.
  • Demonstrated excellent writing skills.
  • Conflict resolution skills.
  • Record keeping skills.
  • Demonstrated ability to conduct triage and work effectively in high-pressure and high-volume settings.
  • Demonstrated de-escalation skills.
  • Balances competing priorities.
  • Analyzes complex situations and anticipates issues.
  • Communicates effectively orally and in writing.
  • Demonstrates the ability to interact with individuals from various levels of the organization and to collaborate well across the university.
  • Demonstrates integrity and ethics.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $62,996. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 23, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

Copyright 2022 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency