Job Details

Subject Matter Expert, Tier 3 - Georgetown University Law Center

Position Number: 6325208
Location: Washington, DC
Position Type: Computing - Support and Training

Subject Matter Expert, Tier 3 - Georgetown University Law Center

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Tradition. Innovation. A superb faculty. Hundreds of course offerings - and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Subject Matter Expert (SME) works in a team environment to provide quality customer service and support for information technology. The SME is responsible for:

Installing, maintaining, and upgrading computers and peripherals.
Installing and upgrading software applications, assisting faculty, staff, and students with computer issues.
Troubleshooting and resolving computer problems, maintaining software information systems and project calendars.
Documenting activity and solutions with our help desk and knowledge base.
Writing how-to documentation and instructional guides, and offer formal classroom sessions and informal training.
Providing support for maintaining our computer labs, audio-visual classrooms, and video conference systems.
Developing project timelines, meeting deadlines, and working collaboratively as part of a team, producing documentation and supporting guidelines for end-users and IT staff members.

Work Interactions
Internal:

Daily contact with other Information Technology Staff to exchange, and/or request information, resolves problems, and collaborates on projects.
Daily contact with Faculty, Students and Staff of the Law Center and its related organizations - to resolve problems, discuss/consult on issues and policies affecting the Law Center, and collaborate on projects.

External:

Regular contact with hardware and/or software vendors.
Collaborate with colleagues in-house and off-site to meet various goals and improve Law Center Information Technology Operations services.

The scheduled operating hours for the Service Desk are 7:30 am-6:00 pm and after hours support from 6:00 pm-10:00 pm Monday through Friday and 8:30 am-5:00 pm on Saturday. May require after hours and/or weekend support. Occasional holidays may be required. During exam periods, position hours will change to accommodate support requests. This is an emergency designated position given its key role in the support of our academic mission and the need to be available during after-hours. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. No regular travel required.

Requirements and Qualifications

Bachelor's Degree in computer science/engineering related field
Minimum of four years related experience; Additional education may be substituted for experience or additional experience may be substituted for education
Detail-oriented with a commitment to customer service and a proven ability to develop, document, and implement a stable Windows desktop environment
Strong background in information technology with experience providing desktop and application support, and the ability to learn and adapt to new technologies
Ability to handle multiple priorities, work independently, exercise independent judgment, and demonstrate excellent verbal and written communications skills
Demonstrated proficiency with MS Active Directory, Windows 7/10, and Office
Strong skills with SharePoint, MS Access, or MS Excel with excellent communication, customer service, and communication skills
Prior employment in an academic environment a plus
Experience with writing training manuals and support guides preferred
Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision along with the ability to work successfully and contribute positively to the team environment

Technical Qualifications or Specialized Certifications

Microsoft Certified Solutions Expert (MCSE) Certification, Cisco Certified Network Associate (CCNA)
Must be able to lift 40 lbs. sitting in a normal seated position for extended periods of time
Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
Ability to see within normal parameters
Ability to hear within normal range. Ability to move about
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
May resolve problems within established practices
Provides occasional guidance, some of which is technical

Work Mode Designation
This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-workdesignation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$47,586.00 - $87,558.13

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Subject-Matter-Expert--Tier-3---Georgetown-University-Law-Center_JR22453